Frequently Asked Questions (FAQs)

You need to contact our people using web-based contact forms during working hours!

This option is not available yet. But will be made ready soon.

Please contact our IT and webs admins at:

Use the unsubscribe button in any one of the emails you receive from Lucy Academy.

Navigate to the MyAccount page and you will find the ‘lostpassword’ icon.

If you purchased a course on Lucy Academy, it’s possible that the course was not registered to your account. Please email your purchase receipt to

Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.